Customer Service


Miniatures Marketplace is dedicated to bringing you quality items at the best prices, and we stand behind our products 100 percent. Satisfaction guaranteed. If, for any reason, you are not completely satisfied with your order, simply return it to us within 30 days. We are more than happy to exchange it or provide you with a credit or refund.

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Miniatures Marketplace
2388 Pleasantdale Rd.
Atlanta, GA 30340-3152
Miniatures Marketplace
6345 Norwalk Road
Medina, OH 44256-9402

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email customer service

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phone customer service

Questions or Concerns? Just give us a call
Monday - Friday, 8:00 a.m. to 5:00 p.m. (ET)

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return policy

• Returns must be made within 30 days of invoice date.

• We cannot accept returns on closeout items, books, catalogs, patterns, audio or video tapes.

• Items sold in sets must be returned in their entirety.

• When returning damaged items, please indicate if you want a replacement or a refund.

• If you are returning an item for a refund and originally paid by credit card, we will issue a credit on your same card account. If you paid with PayPal, a credit will be issued to your PayPal account.

• When figuring your exchange or refund total, please remember any Georgia or Ohio Sales Tax that applied to the original order.

• Returned items must be in unopened resaleable packages, unless defective.

• Original Standard Shipping/Processing Charges are non-refundable.

• Please add Standard Shipping/Processing Charges to exchange/new order, if applicable.

• Sorry, we cannot accept C.O.D.

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shipping info

Standard Delivery

Standard Shipping/Processing Charges for regular orders (shipping to any of the 50 United States or its territories) are as follows:

Net* Order $99.99 and under $6.99
Net* Order $100.00 and over FREE

Two-Day Air(contiguous United States only)
All orders (excluding dollhouses) $29.95

*Net refers to Merchandise Total after any discounts are deducted and before any Sales Tax and/or Shipping/Processing charges (if applicable) are added.

Orders being shipped to AK, HI, Am. Samoa, Guam, P.R., and the U.S.V.I: Follow our Standard Shipping/Processing Charges.
Dollhouse Delivery

Standard delivery charges and free shipping over $100.00 do not apply to the Laser Dollhouse kits. The shipping charge will be calculated directly by FedEx based on your delivery location within the 50 US states, the US Territories and Canada. These kits will be shipped via FedEx Ground within the 48 contiguous states or 2nd day air (your choice). Destinations in Hawaii and Alaska will be shipped via 2nd day air. Destinations in Canada will be shipped via FedEx ground. Destinations within US Territories will be shipped via FedEx International Economy.

Two-Day air deliveries 

Two-Day Air delivery is available within the 48 contiguous United States for $29.95. Two-day delivery by 7:00 PM is guaranteed by the carrier from the day your order leaves our warehouse (excluding weekends and holidays). Orders must be placed before 11:30 AM (ET) in order to be shipped the same day. Orders placed after 11:30 AM (ET) will ship the next business day. Two-Day Air deliveries cannot be addressed to post office boxes. The street address, postal code, daytime phone number of recipient must be entered into the “Shipping Address” field of the order if that information is different from the “Billing Address”. 

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international orders

Outside of the United States? No problem. Just place your order. You will not be asked to pay for the order until shipping charges are calculated. Once we receive the order and determine the weight of your package, we will email you with the exact charge. If the amount is acceptable to you, just follow the link provided in the email to make your payment and complete the order. If the amount is not acceptable and you wish to cancel the order, simply reply to the email stating so.

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accepted payments

We proudly accept Visa, MasterCard, American Express, Discover and PayPal.

Credit Cards Accepted MasterCard, VISA, American Express, Discover

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We strive to maintain adequate inventory levels on all items; however, often due to unexpected demand for a particular item, we may be temporarily out of stock. In this case, the item will be removed from your order and a credit made to your original form of payment.

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Miniatures Marketplace is committed to respecting and protecting the privacy of its online visitors. Please see our Privacy Policy in its entirety here.

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We make every attempt to avoid errors in pricing, promotions and product information. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. On occasion, a manufacturer may send us a product that is slightly different from the picture on our site, and we may ship it to you. All measurements listed on our site are approximate and may vary slightly.

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